So NerdDad and I ordered a new tv!!! It is a 47 inch and isn’t here yet but there will be pics when it is set up! But I digress. Since we ordered it from Dell I got a call today. They wanted to know if I had gotten it yet and wanted to talk to me about paying someone to come mount it for me. The conversation was both comical and a bit shocking.
Dell Guy: “Are you planning on mounting the tv?”
Me: “Not now, maybe in the future” (at this point I still didn’t know why he was calling)
Dell Guy: “Are you a preferred customer? We would love to have someone come out to mount that tv for you with either a flat mount or a tilting mount.”
Me: “When we decide to mount it, my husband and I will probably do it.”
Dell Guy: “You would help?”
Me: “Well, I would assume my few engineering classes could prepare me for something like this.”
Dell Guy: “No, I meant the labor side.”
Me: “Well, I did carry 4 children”
Dell Guy: “That’s different”
Me: “Yea, its harder”
Dell Guy: “Umm, well”
I pretty much ended the conversation there. He was pretty dumbstruck at that point… The labor side, really?
Kind of a funny way to start my day;).
I would love to have that guy call me! I would rip him a new one, then mount the TV alone!! LOL!
Sounds to me like he might have missed the class on good customer service.
Lame.
Men, they just don’t know what they’re missing not bearing children. lol